Frequently Asked Questions

What is the difference between Fluorolab and Welch Fluorocarbon, Inc.?

Welch Fluorocarbon, Inc. is  the name of our company.  Fluorolab is the brand of our product line and name of our online store where these products can be purchased.

The Fluorolab brand was created to help differentiate our product line from our contract manufacturing work.

While we’re a single company, we serve two unique customer bases; customers looking for Fluorolab products and customers looking for a contract manufacturer for custom components.

 

Will I be charged by Fluorolab or Welch Fluorocarbon, Inc.?

Welch Fluorocarbon, Inc.

What is your return policy?

You can return your item(s) within 30 calendar days from the date you receive them. To be eligible for a return your item must be unused and in the same condition that you received it in.  Your item must be in the original packaging.
Returned items are subject to a 10% restocking fee.

When will my products ship?

We maintain an amount of inventory for each of our products. As long as we have enough inventory to cover your order quantity your order will ship within 24 business hours.  For order quantities greater than our inventory levels, the lead time will depend on our current manufacturing schedule and the quantity of parts necessary to complete your order.  In these instances we will reach out to you within 24 business hours of receiving the order to provide our projected lead time and to accommodate your needs with whatever options are available as best we can.

I don't see the product I'm looking for on your site. Can I suggest new products?

Yes and we’d love to hear from you! Please contact us and tell us how we can help.

What forms of payment are accepted?

All major credit cards are accepted for orders placed online.  Other payment options are available for orders placed offline.  For more information on alternative payment options please call us at 603-742-0164 or email us.

COVID-19 Business Impact

Valued Customer,

At Welch Fluorocarbon, Inc., the safety and well-being of our customers and employees has been and always will be our top priority.

We want to assure you, our customers, that our production lines are currently operating on a normal schedule.

We do not foresee any shortage of raw material at this time. We are fully operational in all capacities. We do not source any raw materials directly from ‘Level 3 countries as identified by the CDC’, so our supply chain is currently stable.

We understand that the rapidly evolving situation with the coronavirus (COVID-19) can be unnerving, with new information coming to light daily, and even hourly. Welch leadership is closely monitoring all real-time developments and looking to experts such as the Centers for Disease Control (CDC) and the World Health Organization (WHO) for guidance at this time.

As a result, we have taken several actions to ensure that we are keeping our customers, as well as Welch employees, at the center of our focus.

WHAT WELCH IS DOING

We have taken a number of steps to better serve you during this time:

1. All travel (International and domestic) has been postponed until further notice.
2. Employees have been approved to work remotely wherever possible.
3. All large gatherings (company events, meetings, etc.) have been canceled until further notice.
4. All employees are reducing face-to-face interaction whenever possible and practicing social
distancing as recommended by the CDC.
5. Additional cleaning measures have been put into place to disinfect common areas and areas of
frequent employee contact to combat the potential spread of any viruses.
6. All restrooms and hand sanitizing stations have been equipped with updated postings for proper
handwashing and hand sanitization techniques.
7. Continue to monitor our entire supply chain, not just those suppliers in critical areas.
8. Make the commitment to provide immediate updates with a response plan if any concerns arise.

Should you have any questions or concerns do not hesitate to contact us directly by phone: 603-742-7070 or email: [email protected]ocarbon.com

Thank you for your commitment and for your trust in Welch Fluorocarbon!

Kevin Wiley
President & CEO
Welch Fluorocarbon, Inc

COVID-19 FAQ

Are you located in a critically affected area?
No, all Welch facilities are located in Dover, New Hampshire.

Do you have any operations or satellite locations overseas?
No, all operations are housed in Dover, New Hampshire.

What is the status of your production line?
Our production lines are currently operating on a normal schedule. We are fully operational in all capacities.

Do you have issues getting material from your suppliers?
We do not foresee any shortage of raw material at this time. We do not source any raw materials directly from ‘Level 3 countries as identified by the CDC’, so our supply chain is currently stable. We are continuing to monitor our entire supply chain, not just those suppliers in critical areas. At this time, we have not received any signals regarding material shortage from any suppliers.

Do we source any materials from China?
We do not source any raw materials directly from China or other Level 3 countries.

How do we monitor the situation?
Welch leadership is closely monitoring all real-time developments and looking to experts such as the Centers for Disease Control (CDC) and the World Health Organization (WHO) for guidance at this time.

What are you doing internally to protect your employees?
• All travel (International and domestic) has been postponed until further notice.
• Employees have been approved to work remotely wherever possible.
• All large gatherings (company events, meetings, etc.) have been cancelled until further notice.
• All employees are reducing face-to-face interaction whenever possible and practicing social distancing as recommended by the CDC.
• Additional cleaning measures have been put into place to disinfect common areas and areas of frequent employee contact to combat the potential spread of any viruses.
• All restrooms and hand sanitizing stations have been equipped with updated postings for proper handwashing and hand sanitization techniques.

What are you doing to protect your customers?
• Continuing to monitor our entire supply chain, not just those suppliers in critical areas.
• Making the commitment to provide immediate updates with a response plan should any concerns arise

Do you have safety stock?
Welch does not have any concerns with maintaining normal stocking levels. For custom part production, we typically build as far ahead as is allowed on customer purchase orders/supply agreements. If you would like to modify existing orders or releases please contact Sales.

Who can I contact to get information on orders?

Contact us directly by phone: 603-742-7070 or email: [email protected]

Thank you for your commitment and for your trust in Welch Fluorocarbon!

Welch Fluorocarbon Part of Essential Infrastructure Amid COVID-19 Response

March 25th, 2020

 

Dear Valued Customer,

 

We hope that this message finds you well and that you and your team remain healthy during this pandemic.

 

We are writing this letter to provide you with an additional update.  Welch Fluorocarbon, Inc. will remain open during the ongoing outbreak of the COVID-19 virus. Due to the nature of the products that we make, we are deemed to be a critical manufacturer as defined on page 10 of this memorandum released by the Department of Homeland Security on March 19, 2020: MEMORANDUM ON IDENTIFICATION OF ESSENTIAL CRITICAL INFRASTRUCTURE WORKERS DURING COVID-19 RESPONSE.

 

CRITICAL MANUFACTURING is defined as the following:

 

  • Workers necessary for the manufacturing of materials and products needed for medical supply chains, transportation, energy, communications, food and agriculture, chemical manufacturing, nuclear facilities, the operation of dams, water and wastewater treatment, emergency services, and the defense industrial base.

 

At this time, Welch continues to be fully operational and we are functioning at full capacity.

 

As always, our primary focus will continue to be ensuring our employees’ and customers’ safety and well-being.  We continue to take every measure possible to prioritize our employees’ health in order to ensure that our customers receive consistent on-time delivery, responsiveness, and the quality of products that they have come to expect from Welch Fluorocarbon.

 

If there are ever any questions or concerns, please do not hesitate to contact us at: [email protected] or 603-742-7070.

 

Best Regards,

 

Kevin Wiley

CEO & President

Welch Fluorocarbon, Inc.

Welch Fluorocarbon delivers face shields to local assisted living facility in need.

DOVER, NH – April 27th, 2020

Many smaller local businesses have responded to the COVID-19 crisis by utilizing their resources to manufacture personal protective equipment (PPE) for frontline first responders and healthcare professionals. As the number of COVID-19 cases increase across the Granite State, so does the need for PPE, especially for those in the healthcare field. To combat this shortage, many businesses have stepped up to supply two critically needed items: face shields and face masks.

Welch Fluorocarbon, a company located in Dover, NH, who specializes in the production of medical components, recently added a production line to manufacture disposable face shields. Used in addition with face masks, these face shields provide a more comprehensive form of protection, shielding not only the wearers’ mouth and nose, but their entire face. This higher level of protection is critical as transmission of the COVID-19 virus is still not fully understood.

Kevin Wiley, President and CEO at Welch Fluorocarbon stated, “It feels great knowing that we can take part in assembling a product that will help people in the medical and public service fields. We are in this all together.  Helping the community is essential in times like these.”

Seth Welch, Co-owner and the designer of the face shields, described how Welch Fluorocarbon was able to step up to this challenge. He said, “The company had to quickly convert space in the plant to safely build the shields. This project demonstrates how a small company can come together to meet urgent community needs. Keeping a focus on healthcare professional’s safety aligns with Welch Fluorocarbon’s innovative spirit.”

On April 21st, the company learned that there was a need for face shields at Bellamy Fields, a local assisted living and hospice facility, located right in Dover. Knowing that seniors are at high risk for this disease, Kevin Wiley was able to hand deliver Welch Fluorocarbon Paladin Face Shields to their sister location, Watson Fields, in order to help protect the staff and residents at both locations. After the delivery, Kevin summarized, “The delivery of these Face Shields was a team effort and we may very well have helped save someone’s life. I’m proud to be part of this team!”

Welch Fluorocarbon’s Paladin Face Shields are available for purchase through Fluorolab.com, or can be ordered by contacting [email protected] or calling 603-742-7070.

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