Frequently Asked Questions

What is the difference between Fluorolab and Welch Fluorocarbon, Inc.?

Welch Fluorocarbon, Inc. is  the name of our company.  Fluorolab is the brand of our product line and name of our online store where these products can be purchased.

The Fluorolab brand was created to help differentiate our product line from our contract manufacturing work.

While we’re a single company, we serve two unique customer bases; customers looking for Fluorolab products and customers looking for a contract manufacturer for custom components.

 

Will I be charged by Fluorolab or Welch Fluorocarbon, Inc.?

Welch Fluorocarbon, Inc.

What is your return policy?

You can return your item(s) within 30 calendar days from the date you receive them. To be eligible for a return your item must be unused and in the same condition that you received it in.  Your item must be in the original packaging.

When will my products ship?

We maintain an amount of inventory for each of our products. As long as we have enough inventory to cover your order quantity your order will ship within 24 business hours.  For order quantities greater than our inventory levels, the lead time will depend on our current manufacturing schedule and the quantity of parts necessary to complete your order.  In these instances we will reach out to you within 24 business hours of receiving the order to provide our projected lead time and to accommodate your needs with whatever options are available as best we can.

I don't see the product I'm looking for on your site. Can I suggest new products?

Yes and we’d love to hear from you! Please contact us and tell us how we can help.

What forms of payment are accepted?

All major credit cards are accepted for orders placed online.  Other payment options are available for orders placed offline.  For more information on alternative payment options please call us at 603-742-0164 or email us.

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